Frequently asked questions

• Who can use RNIB Newsagent’s Digital Download Service?
• How do I join RNIB Newsagent’s Digital Download Service?
• What does it cost?
• I have forgotten my username or password. What should I do?
• I need to change my email address. How do I do this?
• Can I manage my account online?
• Who can I contact for technical support?
• Can I subscribe to receive the audio titles by email?
• How do I report a problem with a title I have downloaded?
• Do you have a podcast feed and how does it work?
• Do you have magazines for children?
• Do I have to “return” the magazine or newspaper when I have finished with it?
• Can I share the magazines I download with other people?
• Can I stream the content to my device?
• What other services access RNIB Newsagent audio content?
• Do you have regional or local newspapers?
• Can we request extra titles that you don’t currently offer?
• I’d also like to download books. How do I do this?